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Use the form on the right to contact us. We want to hear from you.

We will happily listen to suggestions/requests and will answer as best we can any questions you may have.

You may wish to view our T&Cs for using this contact form — basically, we will use you email address to respond to you and possibly follow-up, but won't pass on your details, or start sending you marketing emails (unless you ask us to).

           

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Terms & Conditions

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Terms & Conditions

General

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Le Chat Artistique Ltd' or 'Le Chat Artistique' or 'us' or 'we' refers to the owner of the website whose registered office is 3 Sherwoods Rise, Al5 1LX. Our company registration number is 10372273 and is registered in England & Wales. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. 
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Terms of Sale

Applicable Law

The offers by us, your orders, and the agreements between us for the delivery of our services and products are subject to the laws of England & Wales.

Modification And Severability

We reserve the right to make changes to our website, our policies, and these Terms and Conditions at any time and in our sole discretion. Therefore, you should review our policies, terms and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

Disclaimer

We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.

Product Descriptions

We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.

Whilst we make good-faith efforts to only use images on this site which render the the colours of our prints accurately, the accuracy cannot be guaranteed. We recommend that should you need a precise colour match to first order a sample from us.

We generally show the image portion of the Art we sell. The Art we sell is often signed or titled or both on the front side.

Acceptance of Order

We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).

Exchanges

If your item arrived in good condition, but you would like to exchange it for  a different item, please return the item for a refund using the method described in "Returns", below, and place a new order.

Returns

If your items arrived in good condition but you have changed your mind, no problem! You can return your item within 30 days of receipt and receive a refund for the price of the product.

To return an item, please pack them in the original tube or box. You may also inform us of your intent to return an item via letter by post or e-mail. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number. We encourage you to include a brief description of the reason for the return.

Please be aware that you are obligated to bear the direct cost of returning the goods. We strongly encourage you to return your item via a trackable method. If you are returning an item that is not normally capable of being returned by post, you are still responsible for the cost of returning the item.

Unless you are advised otherwise, we will treat a tracking ID from a recognised postal service as evidence of postage.

Items must be returned to:

Art Returns
Le Chat Artistique Ltd
3 Sherwoods Rise
UNITED KINGDOM
AL5 1LX

If we shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or incorrect item and the shipping container to gallery å† lechatartistique dø† com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund. Please send your request within 30 days of receipt. Your request will be processed as quickly as possible, and usually within 48 hours. You will sent an email letting you know your replacement is under production or your refund is being processed. If you select a refund, you will be refunded the full cost of the item and the cost of delivery. 

If an item sent to replace a damaged item is also damaged we will offer only a refund if you tell us about it.

 

Copyright notice

This website and its content is copyright of Le Chat Artistique Ltd - © Le Chat Artistique Ltd, 2017 (or the named artist). All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Le Chat Artistique Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Le Chat Artistique Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Le Chat Artistique Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Business privacy policy

This privacy policy sets out how Le Chat Artistique Ltd uses and protects any information that you give Le Chat Artistique Ltd when you use this website.

Le Chat Artistique Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Le Chat Artistique Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2018.

What we collect

We may collect the following information:

  • name and address

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided when making a purchase, if you have indicate you wish this to happen.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, do not indicate you allow the information to be used for direct marketing purposes, or passed to third parties.

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at gallery å† lechatartistique dø† com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you opt to allow this to happen.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please write to Le Chat Artistique Ltd, 3 Sherwoods Rise, UNITED KINGDOM Al5 1LX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 

Updated January 2017